|
|
|
|
|
|
|
|
Turning a Loss into a Gain
The Client's Challenge
A national company's claims activity was growing much faster than payroll or sales. The Lyons claim representative recognized the problem and noticed the client.
The Lyons Solution
After identifying the specific problem areas, Lyons asked for a meeting with the client and the insurance carrier. The group agreed to develop a company-wide loss prevention and claim management plan that encompassed the best practices of the client's 40+ branches as well as those identified by the Lyons Companies and the insurer.- Healthcare network providers were set up for all branches
- We provided education to all branches on the importance of timely reporting of claims
- Periodic conference calls with the adjusters and the client helped to educate branch managers on Workers' Compensation
- The carrier's loss control representatives and the Lyons Companies' consultant personally visited the branches that had high claim frequency
- An improved Fleet Safety Policy was implemented
- Improved communications procedures made sure that effective loss prevention measures utilized at one location were shared with all branches
The Client Said It Best
"Our claims are down, our severity is down, our productivity is up."
|
|
|
|
|
